Terms and Conditions
ISSUES WITH YOUR ORDER UPON RECEIPT:
Thanks for purchasing our products at My PunkBroidery! We greatly appreciate your business! We want to make sure you are 100% satisfied with your order. We ask that you please open your package(s) directly upon receipt and check contents to ensure everything is correct and in good condition.
If the product is damaged in any form, the wrong item was received or you have another issue with your order, we ask that you please contact us within 30 calendar days of receipt date.
If anything is unclear or you have more questions, please feel free to contact us using one of the following methods:
Email: order@mypunkbroidery.com
Email: amy@mypunkbroidery.com
Phone: 620-381-3370
COUPON CODES:
Coupon codes are void one year from issue date and will not be honored. Purchased gift certificates do not expire and cannot be redeemed for cash.
Due to the high volume of Thankful Tuesday orders, if you forget to use the Thankful Tuesday code, no refund will be given. The code is posted in the Announcement section every Sunday evening on our My PunkBroidery FB page.
SHIPPING REFUNDS:
We refund shipping overages when the overage is $3.00 or more. Please allow two business days for refunds to be entered by our staff.
FREE SHEETS:
Upon receipt of your order, you may have received a free vinyl sheet. We do this at random and hope that if you do receive a free sheet, that you will enjoy the surprise!
CANCEL ORDER:
A $5 re-stocking fee is assessed to all cancelled orders with a custom cut involved. The $5 re-stocking fee will be deducted from your refund.
ADD TO ORDER:
If you are wanting to add to your order, please place another order and put in the comments section: “please add to previous order#” and we will do our best to combine your orders.
If your order says dispatched, then it has already shipped and is not eligible for additions or changes.
CHANGES TO YOUR ORDER:
If you are wanting to make changes and your order has not been dispatched:
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Message us ASAP using one of the following methods:
Send a PM in our Facebook Group
Email: order@mypunkbroidery.com
Email: amy@mypunkbroidery.com
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Put a note in the comments section what changes you are requesting and we will do our best to accompany your request.
If your order says dispatched, then it has already shipped and the above does not apply.
We encourage you to track your package by visiting the UPS or USPS websites and track your package using the tracking# you receive from us.